This page outlines some procedures for what to do when something is
wrong with your product or you want to return it for some reason. As
always, call or email us if you need any assistance.
FOR ALL SHIPMENT TYPES (FREIGHT
AND NON-FREIGHT), YOU MUST NOTIFY US IMMEDIATELY IF ANYTHING IS
WRONG WITH YOUR SHIPMENT (damaged, defective, wrong item, lost
package, etc.). Otherwise, we may not be able to properly address
the situation. Cancellations
If products in your order have not shipped, you may cancel your order
(via email) for those products as long as they are not Special Order items. Shipping usually occurs sometime within 48 hours
from the time at which the order was placed, excluding weekends and holidays. Once a product has shipped, we cannot stop the
package from being delivered. In this case, follow the regular return instructions described at the bottom of this page (all
the return rules, described below, will apply). Product Materials
In general, please keep all original materials (packaging, labels,
instructions, warranty papers, etc.) that came with your shipment
until you are positive that there is nothing wrong with anything
that you received. If you don't have all the original materials,
there may be delays or problems approving any returns or issuing
refunds. Wrong Products
If somehow we sent
you the wrong product, simply follow the regular return instructions
described at the bottom of this page. All the return rules
(described below) apply, except that we will cover all shipping
related fees and there will be no restocking fees. You must notify
us as soon as possible if you think you have received the wrong
product. Return Rules
At PRO Import Tuners, we want to make sure you are satisfied with the products you purchased. If for any reason you are not satisfied, please call us when you receive your order and we will do everything we reasonably can to help fix the situation and make you satisfied with your purchase.
For all returns, please follow the return instructions located at the bottom of this page. You must receive a return approval email from PRO Import Tuners that covers each product you wish to return.
- If you request return approval via email within 30 days of
receiving the product, you will receive a refund for the product
cost (and any applicable sales tax) minus a *maximum* restocking fee
Please keep in mind that we usually charge less than the maximum
restocking fee, especially if you opt for store credit, which saves
us on credit card processing fees. The maximum restocking fee
amounts are there to cover us in situations where we incur high
costs as a result of returning an item.
All sales are
final and no refunds will be issued if you request a return after 30
days from the date of the product delivery, even if the product is
damaged or defective (a manufacturer's warranty may still apply
though). Only products that come back to us in complete, undamaged,
and in resalable condition (with all original product materials)
will be eligible for refunds, unless of course the product was
damaged or defective when you received it. Parts which have been installed or modified can't be returned or exchanged. Electronics items that have been installed or registered cannot be returned or exchanged.
shipped the wrong product or the product is defective, you will be
responsible for paying any additional shipping/packaging fees
incurred due to the return. If a shipment is refused, or cannot be
delivered, we will have to assess up to a 15% restocking fee and you
will have to pay an extra return shipping charge (usually the same
as the original outgoing shipping charge). For some returns, we may
require you to send extra information to us, such as photos or your
vehicle's VIN # to help troubleshoot the issue. The only items we do not
accept any returns on are Special Orders, Turbo/Supercharger Kits,
The bottom line: We have the experience and expertise to
make sure your return goes as smoothly as possible, and we always
strive to accommodate your needs during any return situation. Also,
our in-house auto parts experts might be able to help troubleshoot
your issue so that the return is not even needed in the first
place! Damaged / Defective Products
FOR FREIGHT TRUCK SHIPMENTS (hoods, trunks, etc.), YOU MUST INSPECT THE CONTENTS OF EACH PACKAGE AND NOTATE ANY DAMAGE OR DEFECTS ON EACH PACKAGE THAT CONTAINS A PART YOU ARE NOT HAPPY WITH. When you sign for a product on a freight shipment without notating anything, you are COMMITTING TO KEEPING THE PRODUCT IN ITS CURRENT CONDITION. Also, the delivery person CANNOT PREVENT YOU FROM OPENING UP A BOX AND INSPECTING A PRODUCT.
For all non-freight damage issues, a claim will need to be filed with the shipping company. PRO Import Tuners will receive the refund for the damage claim, and you will have the choice of getting a refund in full for the original part and shipping/taxes, or a brand new part shipped to you at no cost. Keep in mind, refunds and replacement parts will only be issued if PRO Import Tuners or the shipping carrier determines that the product was damaged during shipping.
In rare cases, the product may be defective. This would be
most evident if the package is in perfect condition, yet there is
something wrong with the product, it is incomplete, or it does not
work as intended by the manufacturer. In this case, still follow the
regular return instructions (described at the bottom of this page).
All the return rules (described above) apply, except that we will
cover all shipping related fees and there will be no restocking
fees. For these types of returns, we may require you to take
photographs showing the problem with the product and also supply
proof that the part has been professionally installed.
If PRO Import Tuners or the part manufacturer determines that the product is defective, you will receive a refund in full for the original part and shipping/taxes, or a brand new part shipped to you at no cost.
A Special Order is defined as any order that has products not listed publicly on our website at the time of purchase, or that says "Special Order" in it. The parts in Special Orders can only be returned if they are damaged/defective. In addition, Special Orders cannot be cancelled once payment is received. It is also possible that we may notify you the order you just placed is considered a Special Order, even though it does not fit into the above definition of a Special Order. We will not process the order until we get confirmation from you that it is ok. Special Vehicles
the product applications on this site are for U.S. made vehicles
with stock engines, unless otherwise noted. If you have a non-U.S.
vehicle (such as Canadian or Japanese) or an engine swap, you must
let us know during the checkout process when it prompts you to
describe your vehicle. If you do not let us know, we may not accept
returns or may have to charge restocking fees on the items that
don't fit. Return Instructions
1. Send an email to email@example.com. Please write "Return Approval Request" on the subject field or first line of the email.
2. In the message, please include:
- Your PRO Import Tuners order number.
- Your first and last name.
- The products you're requesting returns for.
- The reason for the return (unsatisfied, defective, incomplete,
wrong part, etc.).
- For defective or incomplete product returns, please describe in
detail. If we require you to send extra information (such as
photos or your VIN #), you must send it within a reasonable amount
of time or the return may be void.
3. Once we approve your return, we will email you a return approval
email with an RMA # and, depending on the situation, we may send you
a pre-paid shipping label too.
4. Pack the product and ship it
via UPS or FedEx to the return address provided to you in the return
approval email. Remember to follow any other instructions we include
in the return approval email. Please also ship the product back to
us within a reasonable amount of time after receiving the return
approval email, otherwise the return may be void.
5. We will
refund/credit you or ship you a replacement product as soon as we
receive your product and it passes inspection.