This section is designed to answer some of the common ordering and shipping questions. Please contact us if you have a question that is not answered here.
How to Order
The easiest and fastest way to order is through our website. Our site is protected by high-strength encryption for all sensitive payment information you give us. If you still want to place your order by phone, please just give us a call and we'll take care of everything.
You also have the option of placing your order online but paying by mailing a money order or cashier's check to the following address:
PRO Import Tuners
2175 Goodyear Ave Unit 104
Ventura, CA 93003
Note that when using the money order or cashier's check payment method, please select "Pay with Check/Money Order" at the bottom of the checkout page. WE DO NOT RECOMMEND SENDING PERSONAL CHECKS because they can take up to 12 business days to fully clear.
Please provide accurate contact information (especially your phone number) when ordering. We may need to contact you if the order is delayed, or something happens in transit. In addition to this, some freight carriers will call you 1-2 days in advance to schedule a delivery time.
Once we ship any items we will email you a tracking number (if available) which can be used to track the progress of your product. In order to get you the product as quickly as possible, we may ship your products separately; therefore, you may receive more than one tracking number for your order.
This is done free of charge and does not affect what you pay for shipping.
We offer premium shipping on most of our shipments (full insurance, signature, etc.), unless you request otherwise. On some small value orders, we may opt to not require signature, but in those cases we will take full responsibility if the package is lost or stolen.
When you are ready to check out, our technology queries one of our shipping companies to get you the lowest estimated cost of shipping. For some products (such as some hoods, wheels, etc.), we will charge a flat shipping fee, and these items will always go Ground shipping. Depending on the area you live in and the product you ordered, we may need to call or email you back to give you an adjusted shipping quote.
This is most common for orders that ship outside the Continental U.S. If you agree, then we will charge or reimburse you the difference. Otherwise, the product can always be cancelled without any penalty.
Ground shipping normally takes about 2 to 5 business days, while Expedited shipments always arrive in 3 business days or less. Estimates do not include order processing time. If we anticipate any delay in the product shipment, we will contact you with a revised ETA using the information you gave us during the ordering process. If you are not there when the package is delivered and the package requires a signature, subsequent attempts to deliver the package may be made. If subsequent attempts are not successful, or none are attempted, your package will be returned to us, which could result in extra shipping fees.
Signing for Shipments
FOR FREIGHT TRUCK SHIPMENTS (hoods, trunks, etc.), YOU MUST INSPECT THE CONTENTS OF EACH PACKAGE AND NOTATE ANY DAMAGE OR DEFECTS ON EACH PACKAGE THAT CONTAINS A PART YOU ARE NOT HAPPY WITH, AND REFUSE THOSE PACKAGES. When you sign for a product on a freight shipment without notating anything, you are COMMITTING TO KEEPING THE PRODUCT IN ITS CURRENT CONDITION. Also, the delivery person CANNOT PREVENT YOU FROM OPENING UP A BOX AND INSPECTING A PRODUCT OR REFUSING A PACKAGE. FOR ALL SHIPMENT TYPES (FREIGHT AND NON-FREIGHT), YOU MUST NOTIFY US IMMEDIATELY IF ANYTHING IS WRONG WITH YOUR SHIPMENT (damaged, defective, wrong item, lost package, etc.). Otherwise, we may not be able to properly address the situation.
If you do not live in the United States or Canada, please see our International Orders
page. If you live in Canada, we may have to give you a revised shipping quote after you order. You can then decide if you want to go forward with the order, or cancel it. You can also call us beforehand, or email us at firstname.lastname@example.org to get a shipping quote. In addition, please note that all international orders (including to Canada) may be subject to brokerage/customs fees and taxes upon delivery
. The shipping carrier will collect these fees from you.
Some orders will require signature, so someone must be present to accept your packages. For your security, we cannot ship to Post Office boxes. In addition, customers in some areas (such as Alaska and Hawaii) may have restricted shipping options. Lastly, certain orders may be cost prohibitive to ship; we may have to call you to adjust the shipping total of your final total.
For customers paying with a debit or credit card, we reserve the right to only ship to the billing address your bank has on record for the card you use.
Refused / Undeliverable Shipments
If you refuse a shipment or give us an undeliverable shipping address, then it is considered a return. Please see our Returns and Cancellations
page for how we handle these situations.
Discount / Store Credit Codes
If you are given a discount or store credit code, enter it in during the payment portion of the checkout process. Your revised total will appear before you complete the order.