Set Your Car Catalog

Ordering and Shipping


This section is designed to answer some of the common ordering and shipping questions. Please contact us if you have a question that is not answered here.

How to Order
The easiest and fastest way to order is through our website. Our site is protected by high-strength encryption for all sensitive payment information you give us.

You also have the option of placing your order online but paying by mailing a money order or cashier's check to the following address:

PRO Import Tuners
2175 Goodyear Ave Unit 104
Ventura, CA 93003

Note that when using the money order or cashier's check payment method, please select "Pay with Check/Money Order" at the bottom of the checkout page. WE DO NOT RECOMMEND SENDING PERSONAL CHECKS because they can take up to 12 business days to fully clear.

Contact Information
Please provide accurate contact information (especially your phone number) when ordering. We may need to contact you if the order is delayed, or something happens in transit. In addition to this, some freight carriers will call you 1-2 days in advance to schedule a delivery time.

Order Tracking
Once we ship any items we will email you a tracking number (if available) which can be used to track the progress of your product. In order to get you the product as quickly as possible, we may ship your products separately; therefore, you may receive more than one tracking number for your order. This is done free of charge and does not affect what you pay for shipping.

Shipping Fees
We offer premium shipping on our shipments (full insurance, signature, etc.), unless you request otherwise. On some smaller value orders, we may opt to not require signature, but in those cases we will take full responsibility if the package is lost or stolen.

When you are ready to check out, our technology queries one of our shipping companies to get you the lowest estimated cost of shipping. For some products (such as some hoods, wheels, bumpers, etc.), we will charge a flat shipping fee, and these items will always go Ground shipping. If you ship outside the Continental U.S., we may need to call or email you back to give you an adjusted shipping quote for certain items. This is most common for large shipments. If you agree, then we will charge or reimburse you the difference. Otherwise, the product(s) can always be cancelled without any penalty.

Ground shipping normally takes about 1 to 4 business days, while Expedited shipments always arrive in 1 to 3 business days. Estimates do not include order processing time. If we anticipate any delay in the product shipment, we will contact you with a revised ship date using the information you gave us during the ordering process. If you are not there when the package is delivered and the package requires a signature, subsequent attempts to deliver the package may be made. If subsequent attempts are not successful, or none are attempted, your package will be returned to us, which could result in extra shipping fees.

Signing for Shipments
FOR FREIGHT TRUCK SHIPMENTS (hoods, trunks, bumpers, etc.), YOU MUST INSPECT THE CONTENTS OF EACH PACKAGE AND NOTATE ANY DAMAGE OR DEFECTS ON EACH PACKAGE THAT CONTAINS A PART YOU ARE NOT HAPPY WITH, AND REFUSE THOSE PACKAGES. PLEASE ALSO TAKE PICTURES OF THE OUTSIDE BOX DAMAGE AND ANY PART DAMAGE / DEFECTS. When you sign for a product on a freight shipment without notating anything, you are COMMITTING TO KEEPING THE PRODUCT IN ITS CURRENT CONDITION. Also, the delivery person CANNOT PREVENT YOU FROM OPENING UP A BOX AND INSPECTING A PRODUCT OR REFUSING A PACKAGE. FOR ALL SHIPMENT TYPES (FREIGHT AND NON-FREIGHT), YOU MUST NOTIFY US IMMEDIATELY IF ANYTHING IS WRONG WITH YOUR SHIPMENT (damaged, defective, wrong item, lost package, etc.). Otherwise, we may not be able to properly address the situation.

International Orders
If you do not live in the United States or Canada, please see our International Orders page. If you live in Canada, we may have to give you a revised shipping quote after you order. You can then decide if you want to go forward with the order, or cancel it. You can also email us at customercare@proimporttuners.com to get a shipping quote. In addition, please note that all international orders (including to Canada) may be subject to brokerage/customs fees and taxes upon delivery. The shipping carrier will collect these fees from you.

Shipping Restrictions
Some orders will require signature, so someone should be present to accept your packages. For your security, we cannot ship to Post Office boxes. In addition, customers in some areas (such as Alaska and Hawaii) may have restricted shipping options. Lastly, certain orders may be cost prohibitive to ship; we may have to call you to adjust the shipping total of your final total.

For customers paying with a debit or credit card, we reserve the right to only ship to the billing address your bank has on record for the card you use.

Refused / Undeliverable Shipments
If you refuse a shipment or give us an undeliverable shipping address, then it is considered a return. Please see our Returns and Cancellations page for how we handle these situations.

Discount / Store Credit Codes
If you are given a discount or store credit code, enter it in during the payment portion of the checkout process. Your revised total will appear before you complete the order.

Our Customers Love Us - See our Reviews

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Verified Reviews

See a few of our reviews below:
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Amazing customer service and fast shipping, delivery! Im surprise as most aftermarket companies would take at least a week. Plus, if you got questions then they got answers. Also, thank you for the discount code as it helped me out BIG time on my purchase. Waiting for the perfect day when I can install the D2 racing coilovers. Thank you guys so much.
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Peralta, Thank you for your kind words! We're thrilled to hear you had such a positive experience with our customer service and fast shipping, especially with your order of D2 racing coilovers. We strive to provide the best service and are glad the discount code helped with your purchase. If you have any questions or need assistance before your install, feel free to reach out. Were here to help! Best Regards, Customer Care
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Love the prices, service, speed of delivery and their attention to customers. I will continue purchasing from them for all my vehicle needs.
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Samit, Thank you for your kind words! We're thrilled to hear that you appreciate our prices, service, and delivery speed. It's our goal to provide the best possible experience for your vehicle needs, and we're glad to have you as a valued customer. We look forward to serving you again in the future! Best Regards, Customer Care
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Fast shipping, and I got it cheaper than literally other site in the first 5 pages of Google had it listed! Customer support actually answered and was a real person! It was my first time ordering from them (though I've heard the name since I was a teenager) so I was a bit hesitant, but I'll definitely be coming back for my next few parts!
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Ryker, Thank you for your kind words! We're thrilled to hear that you found our shipping fast and our prices competitive, especially for your car parts. It's great to know our customer support was able to help you as well. We strive to provide the best experience for our customers, and we're excited that you're planning to return for future orders! If you have any questions in the meantime, feel free to reach out. Best Regards, Customer Care
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Customer service was professional and polite. The shipping was fast and the part is a direct fit as the description described. Overall great experience and will be ordering more parts in the future through Pro Import Tuners
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Junior, Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our customer service and found the part to be a direct fit for your vehicle. We strive to provide top-notch service and quality products for our customers. We look forward to assisting you with your future orders! Best Regards, Customer Care
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Just what I needed and asked for , lowest price around for this product too ! , keep it up and you'll have a forever loyal returning customer here
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Daniel, Thank you so much for your positive review! We're thrilled to hear that you found exactly what you needed at a great price. We aim to provide the best place for customers to upgrade their vehicles, and your loyalty means a lot to us. If you have any questions or need assistance in the future, feel free to reach out! Best Regards, Customer Care