We at PRO Import Tuners want to make your shopping experience as fun and easy as possible. The bottom line, we are here for YOU, whether it is to answer product questions or help you with an unexpected shipping problem. So why should you shop with us? Here are the top 5 reasons:
1. We specialize in carrying Import parts. We only sell parts that Import owners want, which means we can offer you a huge variety of parts, including brand name and hard to find parts. We can also provide you superior customer service compared to other "generic" auto parts stores. Whether it is a technical question or just some advice as to what is the best upgrade path, we are here to help. Our specialization also allows us to devote a lot of time to researching and testing new product lines for Imports, which ensures that you get high-quality parts that fit every time.
2. Customer satisfaction is our top priority. We want you to be happy with every purchase you make. From our experience, a lot of auto parts stores simply don't cut it in terms of service. They often take a long time to resolve issues, and errors seem all too prevalent. We have put a lot of time and effort into making sure we can provide you with error-free, timely service.
3. All our products are 100% genuine and sell at deep discount prices. All the name brand parts we carry are 100% genuine. We do not sell any "knock off" items, which, unfortunately, are very prevalent in this industry and sometimes hard to distinguish from the real thing. We also try to get you the lowest prices possible on all the items we sell. Every time we save money on a part, we pass on a large portion of the savings to you. We think this is a good long-term policy that benefits both the seller and the buyer.
4. Shopping with us is safe and secure. We use only the strongest encryption to protect your credit card number and all other sensitive information you give us. Furthermore, we routinely have security audits performed on our site, and our site's identity is insured for up to $10,000 per order (see our Privacy and Security page for details).
5. We always follow-up. If you email us or leave us a voice message, we will respond as quickly as possible. If a product is delayed or a shipping issue arises, we won't leave you hanging - we know how frustrating it can be to not get called back! Your time is valuable too, and we promise to respect that.